St. John's IceCaps
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Online Return Policy
IceCaps Alley is proud of its products and wants you to be satisfied with your purchase.  IceCaps Alley will gladly provide you with a store credit in equal value to your purchase (No Refunds) within thirty (30) days of your purchase. IceCaps Alley stands by its products for quality and workmanship however for hygienic reasons, IceCaps Alley cannot accept returns on a product that is not in its original condition and packaging, which includes anything that has been washed or used.

Please Note: All items returned to IceCaps Alley must be shipped at the customer’s sole cost and expense. Feel free to contact IceCaps Alley if you need to be advised on the best method of shipping. Goods shipped back to IceCaps Alley from outside of Canada may incur extra duties and taxes. If you have any questions regarding the above, please call 1-709-576-0968 Monday to Friday 10:00am to 5:00pm NST or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it.. Please allow a minimum of fourteen (14) days for us to receive, inspect legitimacy and process your return. If the item(s) to be returned are deemed acceptable and in line with IceCaps Alley’s return policy, IceCaps Alley will provide you with a store credit in equal value to your purchase (No Refunds) but excluding ANY delivery charge(s) including any extra duties or fees.